Last updated: 20 August 2026 · Effective date: 20 August 2026
This policy explains how AeroQMS collects, uses and protects your personal information.
AeroQMS is committed to protecting your privacy. This Privacy Policy explains how Cheddar AI (Pty) Ltd collects, uses, stores and protects personal information in accordance with the South African Protection of Personal Information Act, 2013 (POPIA). By using the AeroQMS platform, you acknowledge that you have read and understood this policy.
AeroQMS is owned and operated by Cheddar AI (Pty) Ltd, a company incorporated in the Republic of South Africa. We are the Responsible Party as defined under POPIA in respect of personal information collected through the AeroQMS platform at aeroqmsuas.co.za and app.aeroqmsuas.co.za.
For all privacy-related queries, requests or complaints, please contact us at support@aeroqmsuas.co.za.
We collect personal information in the following categories:
| Category | Examples | Source |
|---|---|---|
| Account Information | Full name, email address, role, job title, organisation name | Provided by you on registration |
| Personnel Records | Pilot names, RPC licence numbers, medical certificate expiry dates | Entered by organisation administrators |
| Operational Data | Occurrence reports, hazard reports, audit records, corrective actions, investigation records | Entered by users during platform use |
| Fleet Information | Aircraft registration numbers, serial numbers, LoA details | Entered by organisation administrators |
| Technical Data | IP address, browser type, device type, session data, access logs | Automatically collected during platform use |
| Communications | Support emails, feedback and enquiries sent to us | Provided by you directly |
| Anonymous Reports | Safety report content only — no identity information is collected or stored | Submitted via anonymous reporting channel |
Anonymous Reporting: When a report is submitted through the anonymous reporting channel, no identity information is collected, stored or linked to the report under any circumstances. This is by design and cannot be overridden by any administrator.
We use personal information for the following purposes:
We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent or trade your personal information to any third party for commercial purposes.
Under POPIA, we process personal information on the following lawful grounds:
We do not share your personal information with third parties except in the following limited circumstances:
Our key third-party service providers currently include:
Your data is stored on secure cloud infrastructure provided by Supabase, with servers located in the European Union (Ireland). We implement industry-standard security measures including:
While we implement robust security measures, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
After the applicable retention period, personal information is securely and permanently deleted from our systems.
As a data subject under the Protection of Personal Information Act, 2013, you have the following rights:
To exercise any of these rights, please submit a written request to support@aeroqmsuas.co.za. We will respond within 30 days of receiving your request.
If you are dissatisfied with our handling of your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.
The AeroQMS platform uses the following types of cookies and local storage:
We do not use advertising cookies, tracking pixels or any third-party marketing trackers on the AeroQMS platform. The landing page at aeroqmsuas.co.za uses only essential session cookies.
The AeroQMS platform may contain links to third-party websites or reference external services. We are not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party services you access.
Third-party service providers who process data on our behalf are bound by data processing agreements that require them to process personal information only on our instruction and in compliance with applicable data protection law.
The AeroQMS platform is intended for use by adults in a professional aviation context. We do not knowingly collect personal information from persons under the age of 18. If you believe that a minor's personal information has been submitted to the platform without appropriate authorisation, please contact us immediately at support@aeroqmsuas.co.za and we will take prompt action to remove such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify registered users by email and update the "Last Updated" date at the top of this page.
Your continued use of the platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
For any questions, requests or complaints relating to this Privacy Policy or our handling of your personal information, please contact our Information Officer: